Alstom started the remote support service for the Operational Control Center (CCO) of lines 1, 2 and 4 of the Rio de Janeiro Metro. Adherence to the service after the project’s warranty period is an unprecedented initiative in Brazil. The hotline tool, a line dedicated to customer technical support, during business hours, allows for receiving technical guidance at a distance, providing greater agility.
Given the scenario of recommendation of social isolation, the implementation of remote support contributes to the resolution of doubts, reducing the need for a technician to travel to the location and increasing efficiency in the reestablishment of services.
